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Customer Success Story

 

"Before SmartClub, it used to take us 10 days to process our 1700 member wine club. Now, we do it in a morning. What a great product!"
Shirlene Barton,
Grey Wolf Cellars

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Success Stories

Ken Coutler, director of sales and marketing of Raphael, a premium winery in Long Island, New York said, "we've very pleased with WineWare Software products. We first purchased their wine club program to meet our immediate automation needs and being very pleased with that product, about a year later, we purchased their touch screen POS system with club integration. It has worked out fantastic for us."

Dan Crouzet-Pascal on UNWINDED, a wine shop in San Jose, CA said, "We chose SmartClub because it offers a wide array of features for managing our growing wine club at a very reasonable price. it looks like we made the right choice as the post-sales support has been excellent.

Michael Donovan, Managing Director of ROXYANN WINERY said, "We have been extremely pleased with WineWare Software in our Tasting Room. It is not only a reliable and cost-effective POS system, but is extremely user-friendly for our many full-time and part-time tasting room staff. We also use their Wine Club software to track and service our 750 member Wine Club, and recently added a second POS station to our Tasting Room."

Arnie & Paige Gilpin, proprietors of  Windwalker Vineyardsin Fair Play, California, had a sizable wine club they were processing manually and choose SmartClub to automate the process with very favorable results. Arnie stated, “now that we have a great tool for processing wine clubs, we’ll focus on increasing our members. We would not have considered this direction without the SmartClub product.”

Hilary Criollo of  Hopkins Vineyard in New Preston, Connecticut chose WineWare Software products for their multi-station tasting room.  Hilary said, "These people are professional and great to work with - it was an easy decision."

Mike Giubbini and Steve Pesenti, owners of  Rotta Winery, one of the 3 original wineries in the California Central Coast, has reopened and elected to purchase Smart POS for it’s ease of use and reliable functionality. Mr. Giubbini said, “I’m not a computer guy and wanted something that myself and my tasting room staff could use in a simple form. The push button friendly Smart POS really servers our goals, and I still don’t have to be a computer guy.”

Savvy Cellars , a new wine bar in Redwood City, California says owner Jennifer Ayers, "After researching several POS systems, I was impressed with the WineWare's solution.  We needed a retail and bar component and I  liked how seamlessly the system did everything I needed.  It's a real time saver."

Greg Panietz, co-owner of  Wooldridge Creek Winery in Grants Pass, Oregon with a development background recognized the quality of the software and was amazed at the low price.  Greg said, "My only concern was working with an out of area vendor.  That issue was quickly eliminated as their tech support is outstanding; actually, it's the best I've seen."

Kert Platner of  Times Ten Cellars in Dallas, Texas chose WineWare Software products that included Gift and Member card programs.  Kert commented, "Loyalty and Gift cards keep customers coming back though our doors and the Gift cards bring new customers, we love the products."

 Shirlene Barton, owner of Grey Wolf Cellars of Paso Robles, California said, “Before SmartClub, it used to take us 10 days to process our 1700 Member wine club. Now, we do it in a morning, what a great product and we don’t have the hand written notes of Members data posted all over. The integrated SmartClub database is sophisticated and the purchase price was right.”

Jody Bogle of  Bogle Winery in Clarksburg, California purchased SmartClub to automate their wine club. Jody said, “Going to a recent trade show, it was worth the 4 hour round trip drive in the rain to see SmartClub and understand how it will save us time and automate the process. We’re very impressed with all of the functionality of SmartClub and I highly recommend the product.”